FREQUENTLY ASKED QUESTIONS
Why structured wiring?
There is a growing need for more complete control of office and business systems and greater need for higher access speeds for information. Traditional information and control systems were a complex and management intensive function. Maintaining and managing these complex technologies was not only expensive but required a massive collection of non-standard wiring and equipment. Today we have technologies that are not only economical, but communicate via a single set of wires "structured wiring" to provide ethernet, fiber-optic, gigabit, audio, video, security, CCTV, HVAC, telecommunications, and broadband internet access. Structured wiring eliminates the need for all the different types of product wiring and communication wiring protocols utilized by different product manufacturers. By utilizing structured wiring for your home or business you can create your own control and data acquisition system centrally located and accessed locally or remotely.
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Why choose TecData?
In today's fast paced high-tech environment, customer service and technical support are some of the most important aspects of any business. TecData's services provide customers with the ability to maximize budgets and design a system to best fit their needs.
TecData's expertise and professionalism in product support and customer care programs allow our clients to know more about our products and services, than was ever thought possible. Our custom service solutions provide for streamlined support regarding any product or service, ensuring client needs are targeted and service levels are exceeded at all times.
In order to provide the modular packages our customers require, TecData has invested heavily in the technologies and personnel necessary to offer effective and comprehensive solutions. Using these leading-edge resources, TecData has constructed a service designed to meet the rigorous demands of product integration and management. Our modular solutions allow us to be dynamic and flexible as to precipitate changes at any moment in response to client requests. TecData's extensive customer service and product support capabilities are innovative and responsive. Through our open architecture control and information system we are able to supply customized solutions for all our clients needs.
TecData recognizes that customer service is crucial to our success. Our training programs instill our product support personnel and installation technicians with an uncompromising commitment to customer service and in-depth product troubleshooting knowledge. Customer care is emphasized as being as equally important as providing effective technical troubleshooting solutions. Through these workshops we ensure that our product support personnel are knowledgeable, consistent, and professional when interacting with our clients.
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What are the product and service costs?
TecData takes great pride in providing our products and services at a very economical cost. We know that in order to retain a loyal client base we must be able to provide our services as to promote measurable cost savings. That's why we offer our clients the flexibility to manipulate our modular component packages in order to leverage the most economical and comprehensive system.
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Do you have customized packages?
TecData's packages are fully configured to include but not limited to any combination of the following modules:
- Data Networks
- Telecommunications Networks
- Distributed Audio Networks
- Distributed Video Networks
- CCTV/Security Networks
- HVAC Environmental Networks
- Complete DCS Networks
TecData ensures client satisfaction with services such as:
- Detailed product specification
- Product troubleshooting manuals
- Web site information access
- Links to products and manufacturers
- On-site technical assistance
- Centralized databases
- Client/Customer feedback data
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